Privacy policy

At Vishala Shopping Mall ("we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, create an account, place an order, or interact with our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that helps us identify and serve you, including:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Information

  • Account Login Details

We collect this information when you:

  • Create an account

  • Place an order

  • Subscribe to newsletters or promotional offers

  • Contact our customer support team

  • Participate in surveys, contests, or promotional campaigns

Usage Information

We automatically collect information about your interaction with our website, including:

  • Pages visited

  • Products viewed

  • Search history

  • Time spent on pages

  • Click activity

  • Shopping preferences

Device Information

We may collect certain technical information about the device used to access our website, including:

  • Device Type

  • Operating System

  • Browser Type

  • IP Address

  • Device Identifiers

  • Internet Service Provider Information

How We Use Your Information

We use the information collected for the following purposes:

  • Processing and fulfilling orders

  • Delivering products and services

  • Managing customer accounts

  • Providing customer support

  • Personalizing your shopping experience

  • Sending order updates and transactional communications

  • Sending promotional offers, newsletters, and marketing communications

  • Improving website performance and user experience

  • Preventing fraud and enhancing website security

  • Complying with legal and regulatory obligations

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Payment Processing Partners

  • Shipping and Logistics Providers

  • Marketing and Advertising Platforms

  • Website Hosting Providers

  • Analytics Service Providers

These partners are required to maintain the confidentiality and security of your information.

We may also disclose information when:

  • Required by applicable law

  • Responding to legal requests or government authorities

  • Protecting our rights, customers, or business operations

  • Investigating fraud, security incidents, or unlawful activities

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic

  • Understand customer behavior

  • Deliver personalized content and promotions

Cookies are small text files stored on your device. You can disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Complete transactions

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

Once information is no longer required, it is securely deleted or anonymized.

Your Rights and Choices

You may:

  • Access or update your personal information

  • Request correction of inaccurate information

  • Opt out of marketing communications at any time

  • Request deletion of your personal data where permitted by law

  • Manage cookie settings through your browser

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your data, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Children's Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without parental consent, we will take appropriate steps to remove such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Vishala Shopping Mall

Phone: +91 96667 01070 / +91 99933 31610

Email: vishalashoppingmallsrcl@gmail.com

We are committed to addressing your privacy concerns promptly and responsibly.