Shipping policy

Thank you for shopping with Vishala Shopping Mall. We are committed to delivering your orders safely and efficiently. This Shipping Policy explains our shipping procedures, delivery timelines, and related terms.

Shipping Coverage

We currently ship products across India.

Shipping availability may vary depending on the delivery location and product category.

Shipping Charges

Domestic Shipping (Within India)

We offer Free Shipping across India on eligible orders.

Any special shipping charges, if applicable, will be clearly displayed during checkout.

Order Processing

Orders are processed only after successful payment confirmation.

Processing time may vary depending on product availability, inventory status, and seasonal demand.

Orders placed on weekends or public holidays may be processed on the next business day.

Estimated Delivery Timelines

Domestic Orders (India)

Orders are generally delivered within 5–10 business days from the date of dispatch.

Delivery timelines may vary depending on:

  • Customer location
  • Product availability
  • Courier partner serviceability

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Courier partner delays
  • High seasonal demand
  • Government restrictions or unforeseen circumstances

In such cases, Vishala Shopping Mall shall not be held responsible for delays beyond our reasonable control.

Order Tracking

Once your order has been dispatched, you will receive:

  • Shipping confirmation via Email or SMS
  • Tracking Number
  • Courier Partner Details

Customers can track their shipment using the tracking information provided.

Delivery Attempts

Courier partners typically make multiple delivery attempts.

To ensure successful delivery, customers are requested to provide:

  • Accurate shipping address
  • Valid mobile number
  • Alternate contact details if available

If delivery attempts fail due to customer unavailability or incorrect address information, the shipment may be returned to us by the courier partner.

Additional shipping charges may apply for re-dispatch requests.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Vishala Shopping Mall will not be responsible for delays, failed deliveries, or additional charges resulting from:

  • Incorrect address
  • Incomplete address
  • Wrong postal code
  • Invalid contact information

Lost or Damaged Shipments

If your package appears damaged during delivery:

  • Do not accept the package if visibly tampered with.
  • Contact our support team immediately.
  • Share photographs of the package and product for verification.

We will work with the courier partner to investigate and resolve the issue.

Order Cancellation

Orders may only be cancelled before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Please refer to our Return, Refund & Exchange Policy for further details.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Vishala Shopping Mall

Phone: +91 96667 01070 / +91 99933 31610

Email: vishalashoppingmallsrcl@gmail.com

Our customer support team will be happy to assist you.